A video posted on TikTok appears to show a heated exchange between a Sacramento salon owner and a customer who was allegedly using profanity during a phone call. The incident, which took place at the Baddies “R” Us Beauty Bar, quickly escalated from a request to lower her tone to the customer walking out and recording the interaction on her phone.
The video, shared from the salon’s official account, opens inside the pink-themed salon. On-screen text states, “I asked her to take her conversation out of my salon because she was using profanity and inappropriate conversations.” A customer is seen seated in a chair, looking at her phone, while a salon employee stands nearby. The salon owner, speaking off-camera, is heard telling the customer, “Listen, the only thing, the only thing that we asked you to do was with your conversation. We just told you to lower your tone with your conversation.”
The customer responds, “I’m just gonna buy me a wig and call it a day because I don’t have time. This is gonna make y’all look bad, and the Bay Area don’t want to come here to get her hair done.” The footage then shows the customer walking outside into a parking lot, holding her phone up as if recording. The salon owner’s voice is heard following her, saying, “Please do. Please do. You’re mad because I told you don’t use profanity in my salon, honey.”
The salon owner says the incident was about maintaining a respectful environment for all clients
In the video’s caption, the salon owner claimed the customer walked in “talking extremely loud, cursing and saying inappropriate things on the phone.” The owner stated that the salon has “children and other clients present, and nobody wants to hear all that mess.” The caption further alleged the customer complained about prices, said she would “slap on a wig,” and claimed “nobody from the Bay Area would come here anymore.”
The owner maintained that the request was simple. “I told her we don’t allow that here, and when my stylist asked her to take the conversation outside, she got offended,” the caption read. The video shows the customer eventually leaving the salon and walking across the parking lot past a salon sign and a shopping cart while continuing to record on her phone.
The salon’s caption concluded by stating, “I’ll continue posting these situations for awareness: Baddies 💕R💕 Us has ZERO tolerance for shenanigans. Respectfully, if you’re on a budget, my salon may not be the place for you and that’s just that.” The video was tagged with #SacramentoHairSalon and #WomenInBusiness.
Viewers in the comments section questioned the salon’s handling of the situation
The video prompted numerous comments from viewers, many of whom questioned the professionalism of the salon owner’s actions after the customer had left. One comment read, “She left why follow her outside? Smh.” Another stated, “It became unprofessional on your end once she left and u followed her out to have a back n forth match. She’s gone so what else is there to talk about??” The act of following someone after a confrontation has been documented in other customer disputes, as a solo traveler reported a hotel guest followed her from the lobby and paced outside her door.
Several commenters focused on the decision to record and post the encounter. “and you followed her outside for a viral moment she did what you asked that shoulda been the end,” one user wrote. Another simply commented, “The whole video unnecessary.” A different commenter pointed out an apparent contradiction, writing, “Yall worried about profanity but yall be fighting both inside and outside the salon make it make sense 🙄😂.”
The salon owner did not appear to directly reply to these specific comments in the provided section. The exchange highlights a growing tension between business owners using social media to address customer disputes and the public’s perception of what constitutes appropriate professional conduct. The video, as of now, remains public on the salon’s TikTok page, where it has generated significant discussion.
