A TikTok video shows a customer’s frustration after a DoorDash order from McDonald’s arrived missing a key ingredient. The creator, known as Jes Finesse 🎨, filmed the moment he opened his food delivery to find two Big Mac burgers without any beef patties.
The video opens with a close-up of two Big Mac boxes on a table. Each box has a receipt taped to it. On-screen text reads, “when I doordashed and they FORGET to put the patties on…” The video’s caption adds, “OMW 🤬 @McDonald’s #doordash #mcdonalds #bigmac #dinner #fyp”.
As the video plays, the man can be heard on the phone with someone at the restaurant. He asks, “Okay, okay, what time do you guys close?” A female voice responds, “We close in 27 minutes.” The man inspects the contents of both boxes, showing the buns, cheese, lettuce, and pickles, but no meat.
The order receipts and the phone call with the restaurant
The receipts visible in the video detail the order. They state, “Big Mac ONLY American Chee ONLY Pickle ONLY Shredded Lett”. This indicates the order was customized to exclude most standard toppings, but the items listed still imply the inclusion of buns and patties. The man lifts the top bun of each burger, revealing the empty space where the beef should be.
Speaking to the person on the phone, the man states his plan. “So I’ll make sure I’m there in 20. I’m beating the f–k out of everybody. You are first. See you.” His tone in the video is assertive as he states his intent to visit the McDonald’s location.
The video does not show the man going to the restaurant or any subsequent interaction. It ends after his phone conversation. The creator did not immediately respond to a request for comment on what happened after the call.
Viewers react to the missing patties and the man’s response
The video, which was shared on TikTok, sparked a variety of reactions in the comment section. Several commenters focused on the man’s threatening language. “You are first”. LOL,” wrote one user. Another commented, ““YOU ARE FIRST” see that’s why I don’t answer no phones 🤣🤣🤣🤣”.
Some viewers debated who was at fault. “As a former McDonald’s manager, if it doesn’t say “No beef patty” then the damn beef should be on the sandwich,” one person argued. Another took a different view, pointing to the receipt details: “I mean it does say only american cheese, pickles and lettuce”. A third commenter added, “seems to be what you ordered 😭”. The debate over who is at fault for missing items extends to other restaurants, as a woman at The Cheesecake Factory noticed a missing chunk from her favorite chocolate cake.
The video’s caption simply states “OMW 🤬 @McDonald’s”, suggesting the creator was on his way to the restaurant. The incident highlights the potential for confusion with customized fast-food orders placed through third-party delivery apps. Neither McDonald’s nor DoorDash have publicly commented on the specific video as of now. The potential for confusion with customized orders is not the only issue customers have raised with burger-related purchases, as a Florida man returned expired burger patties to Publix.
