A TikTok video circulating online appears to show a customer receiving a cookie instead of the bacon, Gouda, and egg sandwich she ordered at a Starbucks. The customer, whose username appears to be @binkbadd, documented the experience in a video that was later posted to the platform. The video’s public caption states, “They played in my face!”
The footage begins with the customer in her car at a Starbucks drive-thru. She is heard telling someone, “This is crazy.” When asked where she is, she replies, “I’m at Starbucks.” She then indicates she will show what she received. After pulling up to the window, a barista, identified by a headset and green apron, presents a payment device. The customer uses Apple Pay, and the transaction is confirmed.
Following the payment, another Starbucks employee hands the customer a white paper bag. After driving away from the window, the customer expresses dissatisfaction with the contents of the bag, which appears to be a cookie. The customer is heard saying, “I don’t got to come through the drive-through and get a picture of how this s–t look.” The video then shows a menu board with breakfast items, and the customer points to the “Bacon, Gouda & Egg Sandwich,” stating, “The bacon, gouda, and egg sandwich. That’s how it looks on the screen.” She then shows the bag, exclaiming, “Hell no,” indicating the item received was not what she ordered.
Customer returns to Starbucks after receiving incorrect order
The customer then drives back to the Starbucks drive-thru window to address the mix-up. She explains to a barista, “Let me get another cookie. It’s a little hole in my stomach where the sandwich was supposed to go.” The barista, who appears to be the same one who initially served the customer, responds kindly, “It’s okay, we’ll just make you another one.” The customer expresses her thanks for the offer. Starbucks orders going wrong at the drive-thru window have surfaced elsewhere too, like a Florida customer who found a live cockroach in her strawberry acai drink.
While waiting for the correct order, a voice in the background is heard asking, “What y’all over there laughing at?” and adds, “You, you b-tch, you gotta be stopped.” The customer reassures, “It’s okay, she’ll just make me another one.” The video shows the barista then handing the customer a new bag. The customer expresses gratitude, stating, “Thank you so much, that was so nice of you. Have a good one.”
The video’s public caption reads, “They played in my face!”
Comments from viewers under the video offer various perspectives on the situation. One commenter stated, “All the Barista do is put it in the oven and take it out be mad at corporate.” Another user commented, “They pop that food in the microwave. My daughter use to work at Starbucks and bring home those wrapped sandwiches almost everyday.” A third comment read, “Mind you all of their food is frozen and prepackaged. This video was very low vibrational.”
Further comments included observations like, “You returned it bc the bacon was to small what 😭😭😭 they aren’t using real bacon.” Another viewer remarked, “this is so embarrassing.” One user simply posted the word, “fatigue.” Fast-food mix-ups of this kind keep cropping up beyond Starbucks, such as a woman getting a regular sandwich instead of her usual spicy order at Chick-fil-A.
